Frequently Asked Questions

1. What is the process to apply for an e-Bike Voucher?

Applicants must use this portal to apply for a voucher.

Applicants must create a login, register and confirm their email address.

The registration period is open from 9am on September 16th through 11am on September 30rd.

Applicants then select the e-bike program and determine:

If they are applying for a Moderate-Income Voucher or a Low-Income Voucher, and
If they want a standard e-bike or an e-cargo/adaptive e-bike.

Applicants then answer some additional questions, confirm their information, and acknowledge the program’s Terms and Conditions.

On September 30th there will be a random selection process in which the system will randomly select applicants to complete their application.

Selected applicants will receive an email invitation to complete their application.

Applicants will have 96 hours to complete and supply qualifying documents.

Applicants who successfully complete their application will be awarded a voucher that is good for 45 days.

Upon receipt of the voucher, residents must redeem the voucher at the time of e-bike purchase at a participating bike shop.

There will only be one application round in 2024.

2. Is there a guide or manual to show me how to apply?

Yes, you can find a user guide for applicants on how to register for the random selection and complete your application if you are selected to receive a voucher.

3. If I have an issue, who do I contact?

For questions about the e-bike application process, voucher redemption, portal issues, or payment questions email APTIM at ebikesboulder@aptim.com or call us at 833-612-0624.

For questions about the City’s e-bike incentives program, visit the city webpage or email EbikeIncentives2023@bouldercolorado.gov.

For general questions about e-bikes Community Cycles can help applicants choose an e-bike, learn how to properly lock and store your new e-bike, identify bike routes and more. Applicants can email them at ebike@communitycycles.org. Community Cycles also offers e-bike introduction classes and applicants can sign up here.

4. I received a voucher last year; can I reapply for another one?

No, you may not apply for a second voucher.

5. Where can I find more information about City of Boulder’s e-bike incentives?

Here is a link to the City of Boulder's website related to the program.

The City has also created a Registration Guide which provides information on the program and the process.

Community Cycles has put together a spreadsheet of locally available e-bikes and their prices. It identifies which bikes are e-cargo bikes: Voucher eligible eBikes in Boulder - Google Sheets

6. I applied in 2023, but was not selected to receive a voucher can I apply again?

Yes, you can reapply again. You will use your same sign on. If you forgot your password, you can use the "Forgot your password?" function on the sign on screen.

7. Can I combine the Boulder rebate with the State of Colorado's tax credit or other program rebates?

No, the Boulder e-bike voucher cannot be combined with the State of Colorado's tax credit or another e-bike rebate program's voucher.

8. Can I use a voucher on an e-bike I already purchased?

Vouchers are not retroactive to past purchases. Vouchers can only be used at the time of purchase.

9. Where can I use my voucher to purchase an e-bike?

E-bikes must be purchased new from a participating bike shop, a list of which can be found here.

10. Can I use my voucher to purchase a used e-bike?

E-bikes must be purchased new from a participating bike shop.

11. Can I apply for more than one voucher?

Each City of Boulder resident over the age of 18 can apply for one e-bike voucher.

12. Are participants required to live in the City of Boulder?

Yes, you must be a resident of the City of Boulder. If you are randomly selected for an application, you will be required to provide proof of a physical current address within the City of Boulder, Colorado.

13. Is there an age requirement for the E-Bike Voucher Program?

Yes, applicants must be 18 years of age and older.

14. What types of e-bikes can I use my voucher to purchase?

New Class 1 and 2 e-bikes are eligible; Class 3 e-bikes are NOT eligible for the voucher.

Class 1: an electrical assisted bicycle equipped with an electric motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 20 m.p.h.

Class 2: an electrical assisted bicycle equipped with an electric motor that provides assistance regardless of whether the rider is pedaling but ceases to provide assistance when the bicycle reaches a speed of 20 m.p.h.

The e-bike must also:

The electric motor must be 750 watts or less and cannot be gas-powered.
The motor must be capable of being propelled by muscular power using the pedals, but it is not necessary to always be pedaling.
The e-bike must have an adjustable height seat (as it comes from the factory).
Full-suspension mountain bikes are excluded from the program.
No minimum or maximum purchase price.
The motor must be capable of being propelled by muscular power using the pedals, but it is not necessary to always be pedaling. In other words, you should have the option to manually pedal the e-bike forward without motor assistance.
The e-bike must have an adjustable height seat (as it comes from the factory).

E-cargo bicycles must have an extended frame designed to carry additional people or cargo. E-cargo bikes must meet all of the following criteria:

Fall within the above definition of Class 1 or 2 e-bike.
Designed to carry one or more passengers in addition to the rider OR designed to carry heavier or bulkier loads than a traditional bicycle can carry.
Bike has an extended frame (long tail, long john, Bakfiet or box bike).
Bike has a published cargo load carrying capacity of at least 100 lbs.

15. What can I purchase with my Starter Kit voucher?

Voucher recipients can opt-in to receive $200 for a “Starter Kit” which can be used towards safety accessories including bike helmets, bike locks, bike lights and child seats.

No other equipment can be purchased with this voucher.

16. Is there a price limit for an e-bike?

There is no minimum or maximum purchase price for an e-bike.

17. How much are vouchers worth?

A voucher’s amount depends on what type of voucher you apply for and what type of voucher you qualify for.

Income-Qualified 60.01% to 80% AMI:

Standard e-bike $1,600
E-cargo or adaptive e-bike $2,100

Income-Qualified 60% and below AMI:

Standard e-bike $2,100
E-cargo or adaptive e-bike $2,700

All applicants are eligible for a $200 starter kit voucher if they are selected.

18. If the e-bike I purchase costs less than my voucher amount, do I get check for the balance?

No, the voucher rebate cannot exceed purchase cost for the e-bike and does not include taxes or shipping costs.

19. How long is my voucher good for?

All vouchers are good for 45 days and will expire if they are not used within that timeframe.

20. If my voucher expires, can I get an extension?

All vouchers will expire after 45 days, and no extensions will be provided.

21. My Voucher expired can I reapply?

Unfortunately, if you let your voucher expire you will not be able to apply for another voucher.

22. My e-bike was stolen, can I get another voucher?

Unfortunately, only one voucher per Boulder resident is allowed.

23. How do I verify my residence in the City of Boulder?

Proof of a physical Boulder, Colorado address is required. Acceptable proof of address documents includes (all documents presented must be dated within one year of application):

Current valid Colorado Driver’s License or ID
Computer Generated Bill (utility, credit card, doctor, hospital, etc.)
Bank Statement
Pre-Printed Pay Stub
First-Class Mail (from a government agency or court)
Current Homeowner's, Renter's, or Motor Vehicle Insurance Policy
Mortgage, Lease, or Rental Contract
Motor Vehicle Registration
USPS Change of Address Form CNL107
Military Service Form DD214

Individuals who are unable to provide any of these documents may be eligible to provide a letter from a known community organization stating they are unhoused, use their facility and services, and receive their mail there.

24. I am unable to provide one of the approved documents to verify my residence in the City of Boulder, what do I do?

Individuals who are unable to provide any of these documents to verify physical Boulder, Colorado, address may be eligible to provide alternative documents. If you are houseless in Boulder and working with a government agency or non-profit a dated letter stating your situation on the organization's letterhead may be accepted in place of one of the above documents.

25. How do I verify that I am an Income Qualified applicant?

To meet the “Income-Qualified” requirement, the applicant must have a household income below 80% of area median income for Boulder County as defined by the U.S. Department of Housing and Urban Development (HUD).

Current income limits are shown below:

Number of Household Members	60% of AMI	80% AMI
1	$61,320	$72,350
2	$70,080	$82,700
3	$78,840	$93,050
4	$87,600	$103,350
5	$94,620	$111,650
6	$101,640	$119,900
7	$108,660	$128,200
8	$115,680	$136,450

To verify you meet the income qualification you can provide the first page of your Federal 1040 Tax Form (or first two pages of your 1040SR) from the most recent tax year (please make sure to blackout any sensitive/private information such as Social Security Numbers, etc.). We use line 11 - Adjusted Gross Income to verify income qualification.

Or you can provide an official letter stating your enrollment in one of the following programs (all documents presented must be dated within one year of application) to qualify for 60% of AMI or below:

Your Form SSA-1099
Colorado Low-income Energy Assistance Program (LEAP)
Boulder Housing Partners Qualifying lease - showing all family in the household
Boulder Parks & Recreation Financial Aid
PlayPASS program

Your Form SSA-1099

26. Are the program rules available in Spanish?

Yes, the program rules are available in Spanish and are available here.

27. How do I register my bike shop and how does the program work for bike shops?

You can find a PDF version of the bike shop training held in June. If you have additional questions or need assistance, please contact us at ebikesboulder@aptim.com or 833-612-0624.

28. I want a trike or tricycle e-bike because I am afraid, I will tip over on a two wheeled bike.

We suggest you try riding a tricycle before buying. Try ride on a street, not just a parking lot or sidewalk, because streets are not flat (they have a crown) it makes the bike lean to the right. They are not easy to ride. The single front wheel makes them very tippy. Experienced bicyclists often find riding a tricycle difficult. We suggest you also try a regular bike with small wheels or a step-through standard bike, these are just as easy to get on and off and are much easier to ride.